Keep disputes low. Win the ones that count.
End-to-end chargeback prevention, deflection and recovery. Stay under dispute thresholds, and recover the revenue lost to illegitimate chargebacks.
CB911 and Ethoca alerts
Real-time alerts the moment a customer opens a dispute, so you can resolve it before it becomes a chargeback.
RDR auto-refunds
Rapid Dispute Resolution refunds qualifying disputes automatically, preventing chargebacks and protecting your ratio.
CE 3.0 evidence packs
Compelling Evidence 3.0 compliant documentation that materially lifts your dispute win rate.
Weekly MI reports
Management reporting that surfaces dispute trends and the root causes behind them.
Prevention, deflection and recovery, end to end
A full disputes operation run for you, so a rising chargeback ratio never threatens your acquiring.
- Real-time dispute alerts (CB911, Ethoca)
- Automated RDR enrollment
- CE 3.0 evidence compilation
- Dispute response management
- Win-rate optimisation
- Reason-code analysis
- Issuer relationship management
- Threshold monitoring
- Prevention recommendations
- ROI tracking and reporting
Cut chargebacks with NXI.
Protect your dispute ratio and recover lost revenue. Talk to our disputes team.
Common questions
What is chargeback management?
Chargeback management is the end-to-end handling of disputes: preventing them with real-time alerts, deflecting them with rapid refunds, and recovering revenue by contesting illegitimate ones with compelling evidence.
What are CB911 and RDR?
CB911 (and Ethoca) deliver real-time alerts when a cardholder opens a dispute, letting you resolve it early. RDR (Rapid Dispute Resolution) automatically refunds qualifying disputes so they never become chargebacks.
How does NXI improve dispute win rates?
NXI compiles CE 3.0 (Compelling Evidence 3.0) compliant evidence packs and manages the response process, which significantly improves the share of disputes you win.